Artificial intelligence (AI) has truly progressed triumphantly around the globe over the last year and has notably seeped into mainstream use unlike anything we have seen before. This progress is undoubtedly owed to ChatGPT, a conversational AI tool powered by machine learning (ML), the fastest-growing user application in history, beating out TikTok, Amazon, Facebook, Google and every other digital consumer engagement channel. While representing just one area of AI, ChatGPT has opened up the conversation on the wider possibilities of AI applications in our daily lives – a conversation that also impacts CPG brands.
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