Certified Gen Z experts (and actual Gen Zers) Karen Rickers and Gabrielle Carruthers reflect on the year 2024 – what is driving their generation, how they have changed, and their hopes for the future.

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In 2022, we published a blog post illustrating the “nostalgia” trend, and its impact on our generation. Two years later, unfortunately, many of the same reasons that had Gen Z seek out nostalgia in the first place, are still relevant, and the trend is only growing stronger. That is why we are re-examining this trend, and what brands should take note of, to successfully engage Gen Z.

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We recently sat down with Giorgio Scarella, Global Head of Consumer & Shopper Understanding for ice cream at leading chocolate and confectionary company Ferrero. We discussed Gen Z’s expectation of speedy product innovation, the importance of transparent and consistent brand storytelling, as well as the emphasis on creating experiences for ice cream fans. Click to read what he had to say.

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Artificial intelligence (AI) has truly progressed triumphantly around the globe over the last year and has notably seeped into mainstream use unlike anything we have seen before. This progress is undoubtedly owed to ChatGPT, a conversational AI tool powered by machine learning (ML), the fastest-growing user application in history, beating out TikTok, Amazon, Facebook, Google and every other digital consumer engagement channel. While representing just one area of AI, ChatGPT has opened up the conversation on the wider possibilities of AI applications in our daily lives – a conversation that also impacts CPG brands.

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Gen Z has had a tight grip on CPG brands over the last few years, bringing with them new trends, consumer behaviours and brand relationship dynamics. In 2024, brands are turning their heads to the generation following in Gen Z’s footsteps, born from 2010-2024: Gen Alpha. In this blog post, we want to explore what makes this generation so unique and find answers to some burning questions.

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